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Booking Policy

  • 18+ to book (minors accepted with strong referral)
  • $50 security fee required at the time of booking. (This fee is included in the service price. This fee is non-refundable)
  • All lace closures, frontals & wigs must be dropped off no later than 2 days before your appointment. (Same day customization fees and/or cancellation of the appointment may be applied for failure to follow this policy.
  • Gently used lace pieces and wigs are accepted. (Must send picture of the lace before security deposit is accepted.)
  • Extra guest, Children or any other party not being serviced may not attend the appointment with you.

 

Late/CANCELATION POLICY

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  • Security Deposits are non-refundable. Please consider rescheduling your appointment before forfeiting your deposit with a cancelation. 

    • No call No show bookings will be revoked. Any client more than 15 minutes late without notice will be considered NO CALL NO SHOW!

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  • If you will be more than 10 minutes please text 510-479-0765.

  • Clients who are more than 15 Minutes regardless of notice will be subject to a $25 late fee.

  • As a stylist I take pride in professionalism if I am running more than 15 minutes late to your appointment, regardless of notice, a $25 late fee will be deducted from your service.

Purchasing Policy

All sales are final. 

 If you have an issue with a purchase made on this site please use the contacts section of this website and someone will get back to you within 48 hours of your message. You are encouraged to contact us within 7 Business days of purchase.

Processing time for all orders is expected to be 1-3 business days. Shipping time then falls after the payment has been processed with your bank.

 

Shipping time is expected to be 1-5 business days. If the postal carrier has unexpected delays outside of those time frames please contact that carrier with the tracking number provided as well as your shipping concerns being that once the tracking number has been provided shipping concerns is out of the hands of this website.

All custom wig orders are paid in full at the time of ordering.

All custom color orders paid in full at the time of ordering.

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